NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including sales force automation, marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. Unlike typical CRM solutions, NetSuite CRM+ also includes powerful sales performance management, order management and partner management. NetSuite CRM+ can integrate with your existing ERP investments.
See how NetSuite CRM+ can automate manual processes to improve customer experiences
Features and Benefits
NetSuite CRM+ provides a seamless flow of information across the entire customer lifecycle:
- Powerful Sales Force Automation – Equip the sales team with an accurate record of each opportunity and its status, a complete view of the prospect and real-time access to every detail.
- Advanced Sales Forecasting and Quota Management – Build reliability, predictability and trust into the sales process with advanced forecasting and quote management capabilities.
- Automated Incentive Compensation Management – Deliver flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculation.
- Comprehensive Upsell, Quote and Order Management – Improve sales performance and streamline the lead-to-cash and order management processes by enabling the sales team to easily convert accurate quotes into approved sales orders, which flow to your integrated finance system for processing.
- Out-of-the-Box Marketing Automation –Automate your entire marketing process across channels, allowing you to better align campaigns and programs with your sales efforts.
- Customer Service and Support – Serve customers quickly and efficiently with 360-degree customer view provided by the CRM+ call center capabilities.
- Real-Time Dashboards, Reporting, Analytics and Planning – Utilize built-in, real-time role-based dashboards, reporting and analytics to enable your sales, marketing and service teams to monitor personalized Key Performance Indicators (KPIs) and access the latest reports as part of their everyday activities.
- Integration with Ecommerce Platform – Integrate with NetSuite’s ecommerce platform, providing a single system of record for customer information and interactions as well as the customer’s commerce transactions. This integrated solution allows you to monitor and measure everything that happens online and automatically capture every interaction with a customer or prospect.
- Integration with Leading Social and Productivity Tools – Integrate with Yammer and Qontext using the SuiteSocial platform, improving collaboration and overall sales productivity.
- Anytime, Anywhere Mobile Access – Ensure access to real-time business information with comprehensive support for mobile devices.
- Partner Relationship Management – NetSuite CRM+ provides full control over every element of the partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties.